Symphony has been utilizing the services of SuperTel for over two years without fail. SuperTel provides us assistance with the live call centre components to our automated solutions. We consider the SuperTel team as an extension to our own operations, and the relationship has blossomed into that of a strong partnership. We could not have chosen a better company to partner with for our services. The team is always willing to assist and support us with proactive feedback, and handles our calls with the professionalism and swiftness we have grown to expect. Our clients are comfortable dealing with the agents, and any minor concerns encountered are handled right away. The team is a delight to work with, and the relationship is one we can depend on for our critical business applications.SM Morshed-Uz-ZamanHead of Service, Asst. Director, Edison Group
PIONEERING PROVIDER OF BPO SERVICES
SuperTel Call Center provides 24/7
in the BPO sector in Bangladesh
Increase your revenue and profit
Save your time and money
GET SUPER DEALS WITH
Enhance your business image
Build your market share
THE ULTIMATE INFRASTRUCTURE
6-storied 24000 sq ft building
4 floors in active operation
Large Cafeteria, Gaming lounge
Conference room and training centre
Growing partner base
Сlient selfservice menu (like IVR)
Custom chatbots and macros for automation.
API for integration with your systems. See manual.
Mobile app - just start our Telegram-bot C2d_bot.
Personal autoasnwer to client
Analitics on time of reaction and time of processing client`s request.
Widget on site with messengers and live chat.
Support of your current messenger accounts.
Smart templates for quick answers.
SuperTel is one of the pioneer providers of innovative Business process outsourcing services (BPO) in Bangladesh with world class facilities specializing in voice calls and Back office services. We have 145 concurrent seats and scalability of more than 400 seats for future clients.
SuperTel, a sister concern of Super Group of companies & Elite Paint, started as an International BPO service provider in 2008 and has entered the Domestic market in 2010 to contribute our overseas experience and expertise in multinational and local companies with a range of services customized to support the steadily expanding and demanding Bangladeshi market.
We have established and retained a base of the industry’s most talented and committed call center agents and managers who are dedicated and most experienced in the industry and are ready to provide the best solution for superior customer service experience. At SuperTel, we are very proud to have around 200+ team members who can exceed any challenges and stay ahead of the game.
Our Customer Relationship Associates (CRA’s) have the know-how and training to treat customers with the courtesy, respect and responsiveness they demand.
SuperTel utilizes cutting-edge, multi-channel communications technology which maximizes customer contact by telephone, fax, e-mail, IVR, live text chat, collaborative browsing. Creative use of technology provides enhanced features to our clients’ customers – at essentially no additional cost to our clients.
When creating the facilities at SuperTel we spared no effort in building the most advanced Call Center possible. Taking into account the unique challenges faced by a call center in Bangladesh, we planned for every eventuality and provided the means necessary to handle them efficiently.
Systems & Services
- High end infratel call center software solutinos for all our seats
- More than 145+ computers with high speed Core 2 Duo processors with brand PC
- 3 HP Windows based servers & 3 Database servers
- High end headsets from world renowned PLANTRONICS
- CISCO & Netgear Gigabit switches
- Highly skilled & experienced personnel, well conversant with English language
- 24-hour backup power supply with stand by Generator system, minimum power backup of 150 KVA.
- Specific ONLINE UPS (APC) 2KVA each for our Servers.
- Latest category-6 UTP (make of CISCO) cables with 100/1000Mbps Fast Ethernet and Gigabit Ethernet support.
- 2 E1 connectivity is available and 3rd E1 will be connected soon.
- The entire premise is secured with 25 Close Circuit Cameras with Real-time computer desktop recording system.
- Dedicated Leased line for high speed Internet services and level 2 and level 3 backup of Internet, including radio backup.
FIND OUR LOCATION
25, Gareeb-e-Newaz Avenue
Sector – 13, Uttara
Dhaka 1230. Bangladesh
HOTLINE: +88 09 666 700 300 :: M:+88 01678 005 505 :: T: +88 02 895 1057 :: IP: +88 09 666 777 007, ext: 9009
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FIND ALL THE LATEST NEWS RELATED TO SUPERTEL
SuperTel is providing primary Inbound customer care-line services to Aurora Walls Bangladesh. Types of call include: General Inquiry, Order Taking, Scheduling, Complain Calls and many more.Read more
SuperTel is providing primary services include 24/7 Inbound customer careline services to the top private domestic airlines company Novoair. Types of call include: General Inquiry, Ticketing, Scheduling, Flight Details, Complain Calls and many more.Read more
SuperTel is providing (hosted) 24/7 Inbound/Outbound call Center services to BCL (First Bangladeshi Digital Cable TV service provider) for their Digital Cable TV. BCL wants to be at the forefront of the revolution in entertainment business in Bangladesh.
Grameen-Intel Social Business Ltd. signed an agreement with SuperTel Ltd.Read more
The SuperTel Team with Chairman Mr. Salim Ahmed @ My Super Day 2014Read more
SuperTel CEO & Directors distributing winter clothes to orphan kids @ Families for Children HomeRead more
SuperTel CEO & Directors distributing school stationeries to Jaago Foundation Kids @ Jaago SchoolRead more
Symphony Agreement SigningRead more
We have established and retained a base of the industry’s most talented and committed call centre agents and managers who are dedicated and most experienced in the industry and are ready to provide…….Read more
My first reason to choose SuperTel was their can do attitude. I really appreciate the way they have catered all our requirement. SuperTel was a new player in the call center market but they garbed the one of top positions within these 3/4 years. It’s great to see SuperTel taking a leadership role and showing how outsourcing service providers must focus attention on the highest standards of compliance and customer interactions.Sheikh Sazzad Salam Manager, Service Experience , Airtel
SuperTel Contact Center performs a critical role in achieving the desired customer experience as well as loyalty. SuperTel provide exactly the kind of professional service needed to meet those requirements. I believe, they will be able to achieve the maximum in terms of value-added service and the strategic partnership they maintain with their stakeholders.Syed Tauhidur RahmanManager, VOC, Standard Chartered Bank