Inbound Services

Training & Consultancy

BE SECURED

Agents

  • Expert, reliable and efficient pool of multi-lingual agents
  • Highly skilled graduates with experience

HR & Hiring Process

  • 3-tier interview process – telephone, face-to-face, written
  • Background Checks
  • Police Verifications

Training

  • Comprehensive training process
  • On-the-job training
  • Refresher training
  • Continuous development
  • Monthly surprise quiz on Products/Services

Low Retention

  • Lowest Retention rate in the BPO industry – less than 10%
  • Voice of the Agent – unhindered portal for agents to express their suggestions/comments
  • Employee Satisfaction (ESAT) rating of over 4.0

Reviews

  • Monthly meetings with Clients
  • Periodic reviews from Clients
  • Surprise Audits – both Internal and External

Motivational Activities

  • Picnics
  • Movie Shows
  • Day Trips
  • Concerts
  • Super Day
  • Sports Day and tournaments

Quality Control

  • Client recognition awards for top performers
  • ISO Certified for quality management
  • Dedicated Quality Control team
  • Live Call monitoring and counseling
  • Instant feedback

Monitoring

  • Real-time Active monitoring of all Campaigns
  • Secure and Real-time passive monitoring at Client premise
  • 100% quality assurance in call recordings
  • 24-hour CCTV monitoring