About
Since our inception in 2008, SuperTel Limited has strived to become the best in the BPO business. A sister concern of Elite Paint & Super Group, we acknowledge our achievements in Bangladesh through the hard work and dedication of our people.
24/7 Service in English, Bengali and Arabic.
Building on the successful run of its operations both in domestic and international market since 2008, now, SuperTel has the most diversified clients in the country.
How We Work
- Reach out to us
- Our team sets up a meeting (1-2 days)
- High level understanding of requirements (2 days)
- Execute a pilot project (if required)
- Quote submission (1 day)
- Confirm pricing
- SLA sign-off
- Contract singing (3-4 days)
- Readily available infrastructure
- Resource deployment & training (7 days)
- Project kick off (2 days)
- Project execution & management
- Reporting for improvements
Take a Look at Our Portfolio
What people say
SuperTel Contact Center performs a critical role in achieving the desired customer experience as well as loyalty. SuperTel provides exactly the kind of professional services needed to meet those requirements. I believe, they will be able to achieve the maximum in terms of value-added services and the strategic partnerships they maintain with their stakeholders.
Syed Tauhidur Rahman Manager, VOC, Standard Chartered Bank
My first reason to choose SuperTel was their can do attitude. I really appreciate the way they have catered all our requirements. SuperTel was a new player in the call center market but they grabbed one of the top positions within these 3/4 years. It’s great to see SuperTel taking a leadership role and showing how outsourcing service providers must focus attention on the highest standards of compliance and customer interactions.
Sheikh Sazzad Salam Manager, Service Experience, Airtel
Symphony has been utilizing the services of SuperTel for over two years without fail. SuperTel provides us assistance with the live call centre components to our automated solutions. We consider the SuperTel team as an extension to our own operations, and the relationship has blossomed into that of a strong partnership. We could not have chosen a better company to partner with for our services. The team is always willing to assist and support us with proactive feedback. The team is a delight to work with, and the relationship is one we can depend on for our critical business applications.
SM Morshed-Uz-Zaman Head of Service, Asst. Director, Edison Group
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Get in touch
25, Gareeb-e-Newaz Avenue
Sector 13, Uttara
Dhaka 1230, Bangladesh
T: +88 02 895 1057
IP: +88 09 666 700 300